HE freezes when opening smb share in File Explorer

[Anonymous]

Hello,

subj

It just stucks(forever? Once I waited for 5 minutes and then terminated it via taskman). At the same time I'm able to open  network share in windows explorer or any other file manager, so this is not related to network problems.

p.s. I'm unable to register on the forum with the following error:

The user Fly with Email *******@rambler.ru (IP 109.86.***.***) is a Spam, please contact forum administrator.

[alex]

Hi,

I was not able to reproduce the freeze. Also used Win 7 and have tried to connect to mapped drive from network location.
So, this is should be something specific for your environment or you have wait not long enough.
Maybe there are some limitation for enumerating shell objects, and because of that it stucks, but I have doubts...
Is that share needs authorization (password popup shown)?

About the registration: because of the big amount of spammers, on the forum is enabled verification of the mail, with check in shared spammer database. And probably you was found there, or selected by some heuristic method
Try different mail or email. If this will not help, write me private message with name of account and your email, and I will create account for you.

Best regards,
Alex.

[Anonymous]

Hi Alex,

Tried and was able to reproduce the same from WinXP also I'm sure I've waited long enough(the whole night). Going to try to reproduce it after weekends at office.
For now, yes, that share is password protected but it's already mounted as network drive so I doubt why would it ask for password once more. And if it asks, why doesn't it show that dialog?

Thanks.

p.s. How can I send you PM? I'm unable to view user profile as anonymous and don't see any "Send PM" links near users' posts. %)

[Stefan]

A.
Just for the record: i open and save files from network shares every day
and have no problems with this. Even some of the servers often needs some time to response.
(XP SP3 to servers with Windows^TM OS)


B.
>>p.s. How can I send you PM? I'm unable to view user profile as anonymous
Oh, you are right of course, Alex didn't think about that.

So just send him an email,
find the address inside HippoEDIT help > about
or at http://www.hippoedit.com/support.php?lang=en

.

[alex]

to Stefan: Thanks for help!

Yes, just me mail to supportbox on hippoedit. Or as bug report or what ever.

About the problem. I have not test the case with password protected shares, and that can be a reason, probably (for some reason UI is dangling or not visble and enumeration is not continued). The caching of the password not always work. From my experience, Windows will show mounted drive, but will do real mounting on first access every session. If you just mount it, it should cache password and probably this will work.
I have doubts that I will be able to debug this scenario in next to weeks (will not have wide network for testing ), but if you can verify that it is works/not works with not protected shares, it will be very helpful.

Best regards,
Alex.

[Anonymous]

The problem has gone . I removed password protection and was unable to reproduce the issue. Now I set password back, but still able to open network shares in File explorer. Well, it's still very slow and this is not related to network (server and my PC connected via switch), but at least it freezes just for several minutes and not for hours.
Don't know if you want proceed and investigate this slowness, I decide to renounce File Explorer and will use Open dialog which works fine.

btw, i've just sent you forum registration request

[alex]

Hi Fly,

I have noticed for myself this problem and will check it. At least one with password protected share. With slowness I am not so sure, because to check it I need to reproduce it. I have checked already not password protected shares via wireless network and suspended hard drives (on other side), but response delay was similar to one I usually get with direct access from windows explorer or Far... So I will assume we have some difference in our configuration. Until I do know the difference, I can not fix the bug But I would expect that problems are on Shell API level... I can check situation with PC-switch-PC, but in some weeks.

The forum registration details already sent to you.

Best regards,
Alex.   

[Fly]

Hi Alex,

ty for registration.

A bit more info about the problem. Remote server is Linux with samba 3.0.33, but I doubt this can be related somehow, since there is no slowness in other file managers.
More important, I suppose, if I click on disk name in file explorer it shows all available files on that disk without delays, but if I click on "+" to expand directories tree, it freezes. Once all directories are loaded I can navigate to any subdir without visible delays. So seems like bottleneck is process of getting of directories tree from network share. Well, there are about 12000 files on that share (in different subdirs) Can this be a problem for your file explorer? At least I hope this may give you right direction to check.

[alex]

Thanks for the info, but probably it will make the solution even more complex. I do not have Linux server But I will keep this in mind.
The difference in processing in tree and in the list cane be caused by different APIs used: in case of tree it is shell com interfaces and in case of file list old api functions for reading directories (they are faster bu have disadvantages that can not read virtual shell objects).
I do not think that anount of files should matter: at least on HE side only one level is read. Probably same is done on shell side, if they do not cach all because of samba or what ever. But generally the performace shoul be same on HE side as on Windows Explorer...