Hippoedit.exe don't response and must be closed

[Lexxan]

Hello!
I start trying to use programm, it is very nice and I like it. But it has problem. Very often it don't response and I need to kill process in task manager and restart hippoedit.exe. But this bug not depend from some steps. I realy don't know why it appear. I attach crach report, I hope it help you to find a bag.

[alex]

Hi Lexxan,

welcome on forum.

The problem you described, can be caused by some deadlocks during editing... have you edited texts when it happens?

The crash dump, generally does not indicate mentioned problem, but has been recorded after crash during saving of the settings, particularly of the key mapping schema.
Is this reproducible? have you created new a new schema than?

Best regards,
Alex.

[Lexxan]

Yes, it happen when I work with text. But this problem was with standart hotkeys schema to. After restart a programm hasn't happend any problem. All functions and setting was restored as I set is before crash. I have about 10 crash  per day. And all it in different situations. Program just stoped and Windows show a popup "Programm do not resposing... Wait. Close// e.t.c.. But programm not continue to work if I Wait 10-20 min. I think may be problem only in portable x64 version?

[alex]

so, from your dump I could not get some thing, except of that for some reason file schema was not created (or with an error). What is a name of the new schema you have created before it crashes?

The problems you describe, are probably dead locks of worker threads... It is not related to x64 or portable mode but to your system load, CPU/Core count + speed and document size/complexity.
It is possible to reproduce the bug, if you will try to recreate scenario when it crashes several times. In this case it is probable, if you will send me document too, that I will be able to recreate/fix it on my side also. Which kind of document you have edited (syntax+size)?

[Lexxan]

I realy can't recreate scenario of the crash. It was in diferent situations, times, files. My schema has a simple name : LEXXAN. And crashes was in a many files size (2Kb - 2 Mb) and formats (txt, php, js, etc) and situations (paste from buffer, trying to save, Ctrl+Space, also just a moving cursor by keyboards arrows). I have power machne and ussualy  CPU not load more then 10%. Your text editor really better then Notepad++ and I want work in it. And sure I tryin to emulate a crash situation, but I really don't know how can I do it. In one moment programm stop to ansver, cursor dissappear over window of programm (in other area cursor is working). And I see a standart Windows popup (programm do not answer... ). If I select WAIT FOR PROGRAMM ANSWER, programm do not answer 10-20-30-etc min.

PS: schema - is a configurations files? I just change some hotkeys and add a color in hightlight sections in Options. Sure I I save setting with new name: lexxan.

[alex]

The scheme name (keyboard scheme) was interested because it used for file name creation, and I thought that file name can be invalid. But looks fine.
I have doubts that changes you have done for colors can influence behavior... Bu you can try with fresh install (full uninstall + reinstall). You can temporary backup all you settings (this should be in your user Application Data\HippoEDIT). If this will help, that I can try to play with you settings then.
The load itself is not the case for problem: HE process a lot threads in parallel, and depending on the load parallel execution speed various, and threads access shared resources in different ways.

The best will be if you can create a dump in moment of the deadlock/crash (using WinDbg or Visual Studio).
But let us wait till new beta, another user has also reported deadlock (in this case I got a dump from it). I will fix it in new beta, maybe it will be same problem as you have. If not, we need to investigate further...

[Lexxan]

Strange, but filename of the schema is in latin letters. I said what I use a portable version. May be I send you all folder with programm and all files and configurations? I hope is help you find the bag faster. I upload on my site: http://artrost.com/files/hi.rar. There all files as is I use it - HE portable x64. And I found (or not) one thing: crash was when I worked very fast, do many operations in short time. May be it help.

[alex]

Hi Lexxan,

sorry for delay with response. I have published new beta 1.49.796 which fix for some deadlock during editing. Can you please retest with it? I have not tested with your setting files yet. From one side because have no time, and from another I have doubts that reason for deadlocks in settings. But if you will get them also with this version, I will check.

Best regards,
Alex.

[Lexxan]

I see, no problem,
Ок, sure I download new beta and I will testing it in 3-4 days. May be you have a portable version to?

[alex]

Truthfully,  I got a report, that deadlock was not solved in new beta. So, you can wait with testing until new beta (this I will publish in some days only with deadlock fix).
For portable, you can just select Portable mode during installation.

[Lexxan]

Hello, Alex,
Last days I'm testing 1.49.799 x64 Portable (build 3:57:48 30.01.2011) and unfortunately problem stay in place. Most time I working with PHP, may be this can say you something

[alex]

I have tried with your settings, but by me everything works fine (has edited some php files).
So, what I can suggest: next time when HE will hang by you, please open Task Manager, go to Processes tab, select there Hippoedit.exe -> Context menu -> "Create Dump File". Compress and send the file to supportbox or attach it here. This should help.

[Lexxan]

Hi, alex,
I did for you ask, I created dump, It here: http://artrost.com/files/HippoEdit.rar.
So, now this error being not so often, it's good. I can work 3-4 hours without it.
Also I attached printscreen and text in Windows error message:

Описание:
  Ошибка привела к остановке взаимодействия программы с Windows.

Сигнатура проблемы:
  Имя события проблемы:   AppHangB1
  Имя приложения:   HippoEdit.exe
  Версия приложения:   1.49.799.0
  Отметка времени приложения:   4d44b78a
  Сигнатура зависания:   9087
  Тип зависания:   0
  Версия ОС:   6.1.7600.2.0.0.256.1
  Код языка:   1049
  Доп. сигнатура зависания 1:   9087c54032c30b1a22355754b1ed5bfb
  Доп. сигнатура зависания 2:   1cfb
  Доп. сигнатура зависания 3:   1cfb195dd76dfad6b215ad667e66ff33
  Доп. сигнатура зависания 4:   9087
  Доп. сигнатура зависания 5:   9087c54032c30b1a22355754b1ed5bfb
  Доп. сигнатура зависания 6:   1cfb
  Доп. сигнатура зависания 7:   1cfb195dd76dfad6b215ad667e66ff33

Ознакомьтесь с заявлением о конфиденциальности в Интернете:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0419

Если заявление о конфиденциальности в Интернете недоступно, ознакомьтесь с его локальным вариантом:
  C:\Windows\system32\ru-RU\erofflps.txt

[alex]

Hi Lexxan,

thanks a lot for the dump. This helps.  This is a deadlock, I have already seen by another user, but thought it was a system failure.
Will try to analyze and fix this withing this week and publish in new beta. Next time, you got it, I do not need something else.
You can delete uploaded one - I have already downloaded it. But if you will get another one, would be good also to see it: I need to know are your always get same deadlock or different. But this can wait till fix with new beta, only if you will have time and wish

Best regards,
Alex.

[Lexxan]

hi. alex,
ok, I glad what it helps. I made another one and uploaded in same place: http://artrost.com/files/HippoEdit.rar
I think what it's not a system error because another application run and work.
And stange thing in this build - no popup hint for a color in CSS and a pict preview in HTML...
ok, will wait new beta!

PS: may be offtopic, but I didn't find - in Notepad++ I could conver codepage (Encoding->Convert to... ). Can I do it in HippoEdit? I found how just change (not convert).