Author Topic: You have purchased HippoEDIT but do not receive a license key  (Read 18813 times)

jbush

  • Guest
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #15 on: July 31, 2010, 01:53:01 pm »
I purchased HippoEDIT a couple days ago and still haven't received my registration information. I've checked my spam folder.

My share-it order number is 340647485.

Thank you,
John

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #16 on: July 31, 2010, 05:48:38 pm »
Hello John,

I have resent registration mail and also answered you in private message.
Sorry for such problems.

Best regards,
Alex.

Offline motocoder

  • Newbie
  • *
  • Posts: 6
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #17 on: October 12, 2011, 09:53:49 am »
I purchased HippoEdit through the Bits De Jour promotion on 8-Oct-2011, and sent a follow-up question to you via email on 10-Oct-2011, but I have not received a reply nor have I received my license key. My order number is 393698295.

Offline motocoder

  • Newbie
  • *
  • Posts: 6
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #18 on: October 13, 2011, 07:44:23 am »
I purchased HippoEdit through the Bits De Jour promotion on 8-Oct-2011, and sent a follow-up question to you via email on 10-Oct-2011, but I have not received a reply nor have I received my license key. My order number is 393698295.

Wow, I guess no one cares. I will go ahead and start the refund process with Digital River. Too bad, it is a great editor.

Offline Stefan

  • Administrator
  • Hero Member
  • *****
  • Posts: 775
  • Karma: +6/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #19 on: October 13, 2011, 04:38:28 pm »
Hi motocoder and welcome to the community!

Wow, I guess no one cares.

Please be patient. Not all is as quick as the internet :D

Maybe the developer is out of the house right now but i know he will take care as soon as possible, as usually.
I don't know why it takes longer in your case. Just wait a bit longer, thank you.

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #20 on: October 16, 2011, 04:02:46 pm »
Hello motocoder (Matthew),

Sorry for delay with response and problems with sending of the license key.
I had a vacation, so was not able to react in time.

I have seen your refund request and had accepted it already, so you should get your money soon. This is completely my fault, so you are right here and there are no problems with getting money back. Nevertheless, I have sent you also a license key, to excuse myself for the troubles you met.

Best regards,
Alex.
P.S: And thanks Stefan for support me here ;)

Offline motocoder

  • Newbie
  • *
  • Posts: 6
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #21 on: October 16, 2011, 05:06:08 pm »
Hi Alex -

I have just now sent them a reply telling them to drop the refund request if it is not too late. Thanks for sending the license key, and for creating HippoEdit - it is a great piece of software.

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #22 on: October 16, 2011, 06:05:47 pm »
I think, now it is too late - I have executed refund by myself, not waiting Digital River, and already got a confirmation and see that order has status Refund.
But - no problem, as I said, that was my fault, and that is fine that you got license for free ;)
You have a chance to help HippoEDIT using other ways: reporting bugs or helping in promotion or what ever you think can be helpful.

Offline Mister Toad

  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #23 on: June 16, 2012, 09:28:06 am »
I purchased HippoEdit from Bits Du Jour on 06-16-2012.  It was ordered thru Share-it.com   Refrence order #417344855.

I have yet to receive my registration info and license key.   Please send info & key ASAP!

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #24 on: June 16, 2012, 02:10:07 pm »
Hi Mr. Toad,

the registration mail is resent and you can also check your personal messages on forum - there is a copy of the mail.

BR, Alex

Offline leonwong

  • Newbie
  • *
  • Posts: 2
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #25 on: September 15, 2012, 05:50:47 pm »
I have not received my license key. My spam folder is empty. Could you please kindly resend it. my order number is  424177435
.

Offline Stefan

  • Administrator
  • Hero Member
  • *****
  • Posts: 775
  • Karma: +6/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #26 on: September 16, 2012, 02:14:36 pm »
Hi leonwong, please note that Alex is out of the house till 23. of September (see the top of this page)
After his return he will take an look into your issue. Thank you for being patient.

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #27 on: September 20, 2012, 11:13:14 am »
Hi Leon Wong,

sorry for such inconvenience, I have currently limited internet access for checking the issue, but there is definitely no problem with your order, and I will try to send you key most lately at Sunday evening.

Thanks a lot for your patience.

BR, Alex

Offline dvenus

  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
    • View Profile
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #28 on: February 13, 2015, 05:17:03 pm »
Hi!

I purchased HippoEdit last year (2014). My system recently crashed and I cannot find the e-mail with my license key. Please let me know what other information you require.

Thanks,

Dave Venus

Offline alex

  • Developer
  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2162
  • Karma: +37/-3
    • View Profile
    • HippoEDIT
Re: You have purchased HippoEDIT but do not receive a license key
« Reply #29 on: February 14, 2015, 03:05:03 am »
Hello Dave,

I have resent the registration mail on email you have used when purchased HippoEDIT.
Please let me know if you got it.

BR, Alex.

 

Related Topics

  Subject / Started by Replies Last post
1 Replies
4967 Views
Last post February 23, 2009, 04:53:37 pm
by alex
3 Replies
2118 Views
Last post April 22, 2009, 05:55:32 pm
by Arthur
7 Replies
6916 Views
Last post May 04, 2009, 12:48:26 pm
by JJK
2 Replies
2052 Views
Last post August 03, 2009, 11:19:17 am
by alex
4 Replies
743 Views
Last post September 20, 2016, 05:59:04 am
by wendy