HippoEDIT - Programmers text editor

General Category => FAQ => Topic started by: alex on April 26, 2009, 02:15:06 pm

Title: You have purchased HippoEDIT but do not receive a license key
Post by: alex on April 26, 2009, 02:15:06 pm
Normally license key is sent in same day when we receive your order.
If after some days you still do not receive from us a registration mail (with subject HippoEDIT registration) then something went wrong.

Most probable reason is yours SPAM filter. Please check your spam folder!

If it is not there, write us to salesbox at hippoedit com.
If you do not get a response, and our mail is not in your spam folder, then leave comment here. We would try to connect with you from other mailbox or find another solution for this.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: bspitler on April 28, 2009, 02:15:31 pm
I have checked yahoo spam folder and license key is not there.  Please resend.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on April 28, 2009, 02:33:53 pm
Hello Bill,

please check you private messages. Sorry for such incontinences.

Best regards,
Alex
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: negrond on June 25, 2009, 03:27:16 pm
I have not received my license key. My spam folder is empty. Could you please kindly resend it.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on June 25, 2009, 07:45:02 pm
Hello negrond,

Sorry for the inconvenience. Please check your private messages.

Best regards,
Alex
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: april5 on September 29, 2009, 01:11:21 pm
Hi, I checked the spam folder but can not find any massage from you.

Could you please send a license key.

thx
Jens Schmitz

Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on September 29, 2009, 07:24:11 pm
Hi Jens,

Sorry for this. Have no idea what is a reason than...
the registration email is resent as with private message as with normal mail.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: wasker on October 24, 2009, 04:23:56 pm
Hi,

Purchased Hippo on Thursday, didn't receive key yet.

Order # 3$$$$$665; initials -- OK.

Thanks.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on October 24, 2009, 05:18:18 pm
Hi wasker,

sorry for this. Please check your private messages.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: martinp on October 25, 2009, 03:59:34 am
Hi,

I purchased Hippoedit thru Bits de Jour promotion but not received anything yet (also checked in spam).

Please advise.

Thanks,

Martin.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on October 25, 2009, 11:39:43 am
Hi Martin,

please check your private messages.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Gwynne on December 05, 2009, 05:21:37 pm
I purchased HippoEdit from Bits De Jour on 10-22-2009.  It was ordered thru Share-it.com   Refrence order #300451855.

I have yet to receive my registration info and license key.   Not sure who dropped the ball HippoEdit or Shareit!!!    Please send info ASAP!

Thank You
Greg
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on December 05, 2009, 08:00:34 pm
Hello Gregory,

sorry for this :/

Please check you mail box and private message here on forum for a registration key (already sent).

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: andymadge on May 06, 2010, 01:07:57 am
Hi,

I ordered last week but haven't received my license key.  I've checked my spam folder.

Order # is 328890785

Thanks
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on May 06, 2010, 08:40:50 am
Hello Andy,

I got all you mails and order, and have responded all. I think, they are all in spam filter...
If not have no idea what has happened. I have not got any negative response from your server...
The information is resent. And please check your private messages for copy of emails.

Sorry for inconvenience.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: jbush on July 31, 2010, 01:53:01 pm
I purchased HippoEDIT a couple days ago and still haven't received my registration information. I've checked my spam folder.

My share-it order number is 340647485.

Thank you,
John
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on July 31, 2010, 05:48:38 pm
Hello John,

I have resent registration mail and also answered you in private message.
Sorry for such problems.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: motocoder on October 12, 2011, 09:53:49 am
I purchased HippoEdit through the Bits De Jour promotion on 8-Oct-2011, and sent a follow-up question to you via email on 10-Oct-2011, but I have not received a reply nor have I received my license key. My order number is 393698295.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: motocoder on October 13, 2011, 07:44:23 am
I purchased HippoEdit through the Bits De Jour promotion on 8-Oct-2011, and sent a follow-up question to you via email on 10-Oct-2011, but I have not received a reply nor have I received my license key. My order number is 393698295.

Wow, I guess no one cares. I will go ahead and start the refund process with Digital River. Too bad, it is a great editor.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Stefan on October 13, 2011, 04:38:28 pm
Hi motocoder and welcome to the community!

Wow, I guess no one cares.

Please be patient. Not all is as quick as the internet :D

Maybe the developer is out of the house right now but i know he will take care as soon as possible, as usually.
I don't know why it takes longer in your case. Just wait a bit longer, thank you.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on October 16, 2011, 04:02:46 pm
Hello motocoder (Matthew),

Sorry for delay with response and problems with sending of the license key.
I had a vacation, so was not able to react in time.

I have seen your refund request and had accepted it already, so you should get your money soon. This is completely my fault, so you are right here and there are no problems with getting money back. Nevertheless, I have sent you also a license key, to excuse myself for the troubles you met.

Best regards,
Alex.
P.S: And thanks Stefan for support me here ;)
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: motocoder on October 16, 2011, 05:06:08 pm
Hi Alex -

I have just now sent them a reply telling them to drop the refund request if it is not too late. Thanks for sending the license key, and for creating HippoEdit - it is a great piece of software.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on October 16, 2011, 06:05:47 pm
I think, now it is too late - I have executed refund by myself, not waiting Digital River, and already got a confirmation and see that order has status Refund.
But - no problem, as I said, that was my fault, and that is fine that you got license for free ;)
You have a chance to help HippoEDIT using other ways: reporting bugs or helping in promotion or what ever you think can be helpful.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Mister Toad on June 16, 2012, 09:28:06 am
I purchased HippoEdit from Bits Du Jour on 06-16-2012.  It was ordered thru Share-it.com   Refrence order #417344855.

I have yet to receive my registration info and license key.   Please send info & key ASAP!
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on June 16, 2012, 02:10:07 pm
Hi Mr. Toad,

the registration mail is resent and you can also check your personal messages on forum - there is a copy of the mail.

BR, Alex
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: leonwong on September 15, 2012, 05:50:47 pm
I have not received my license key. My spam folder is empty. Could you please kindly resend it. my order number is  424177435
.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Stefan on September 16, 2012, 02:14:36 pm
Hi leonwong, please note that Alex is out of the house till 23. of September (see the top of this page)
After his return he will take an look into your issue. Thank you for being patient.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on September 20, 2012, 11:13:14 am
Hi Leon Wong,

sorry for such inconvenience, I have currently limited internet access for checking the issue, but there is definitely no problem with your order, and I will try to send you key most lately at Sunday evening.

Thanks a lot for your patience.

BR, Alex
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: dvenus on February 13, 2015, 05:17:03 pm
Hi!

I purchased HippoEdit last year (2014). My system recently crashed and I cannot find the e-mail with my license key. Please let me know what other information you require.

Thanks,

Dave Venus
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on February 14, 2015, 03:05:03 am
Hello Dave,

I have resent the registration mail on email you have used when purchased HippoEDIT.
Please let me know if you got it.

BR, Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Rich071 on June 12, 2015, 01:46:08 pm
Alex,

Thanks for letting me know that you had issues with sending emails to my AT&T account. I signed up to the forums, using another email address to avoid future email issues.

Thanks,
Richard W


Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on June 12, 2015, 01:56:24 pm
Hi Rich,

I have sent you the license via private message.

BR, Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: paw on June 14, 2015, 05:48:30 am
Hi Alex

Just purchased HE a moment ago. Waiting for license. Already checked inbox and spam but still haven't received it yet.
My order number - 49***8363
Let me know if you need more info to verify. Thanks Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on June 14, 2015, 12:01:24 pm
Hi Aung,

to be honest the license mail was not yet sent :). Now it is sent and you also got a copy of the mail with private message.

BR, Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Tim on January 23, 2016, 09:01:00 pm
Hi Alex,

Thank you for your message on BDJ, I only just saw it by chance today  ;D

Please could you send me my registration code via PM? For reference, my order was 5*****563.

Thank you for your help!
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on January 23, 2016, 11:06:23 pm
Hi Tim,

sorry for the inconvenience. I hope others with HOTMAIL mailboxes will also find way here :) I have sent you the registration mail as PM.

BR, Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: augerkm on January 25, 2016, 12:28:15 am
I purchased  through BitsDuJour but have not yet received a license key.  Can you help with this please?
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on January 25, 2016, 12:58:21 am
Hi Kevin,

already done. Check your private messages.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: Chasman on June 13, 2016, 04:29:03 pm
Hi Alex,

I purchased a license on 11 June 2016. I have not received it yet. Invoice 5xxxxx183.

Thanks,
Charles
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on June 13, 2016, 07:21:50 pm
Hi Charles,

sorry for the inconvenience.
I have resent you the license on your forum mail + sent in the private message.

Best regards,
Alex.
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: r0ozii on October 02, 2016, 10:24:38 am
Hello, just sent you a PM.

Cheers / Dan
Title: Re: You have purchased HippoEDIT but do not receive a license key
Post by: alex on October 02, 2016, 11:45:24 am
Hi Dan,

Sorry for inconvenience. I have sent the license. Check your inbox.

BR, Alex